What if a customer is hearing-impaired?

I work part-time at an auto parts store. I had a customer last week who was completely deaf.

I pulled down my mask (required by my employer) for a second and pointed to my mouth and asked if he read lips. He said, “A little.”

I spent the rest of this interaction communicating with this customer by typing messages into the Notes app on my smartphone. But this got me thinking: “How do deaf people communicate when everyone is wearing a mask?”

Someone suggested clear or translucent masks that allow a hearing-impaired person to read lips. What are their limitations?

I wonder if the Americans With Disabilities Act might have an issue with mask requirements when dealing with hearing-impaired persons?

Richard Kahn
Hudson, NH

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